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Required Skills
analytical skills to determine business requirements
communication skills to liaise with users
literacy skills to document the process model
research skills to research current industry practice
detailed knowledge of modelling rules and conventions with reference to naming processes and events
features and functions of process mappers eg IEF Isee ProcessWise Workbench ARIS and PROTOS
features of data analysis particularly in determining process flows
processes and techniques using logical design concepts related to designing process models
Evidence Required
Range Statement
Information gathering method may include: | interviewsobservationquestionnairessurveys. |
Modelling may include: | activity definition report (process definition)activity dependency diagramactivity hierarchy diagrams (process diagrams)data flow diagramsuse case diagrams. |
Client may include: | employeesexternal organisationsindividualsinternal departments. |